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Employment Opportunities

Employment Opportunities

Make-A-Wish® Mid-Atlantic is an equal opportunity employer. We greatly value our team and encourage qualified professionals to apply for open positions.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

Medical Intake and Bilingual Support Coordinator

JOB SUMMARY
The Medical Intake and Bilingual Support Coordinator is responsible for fulfilling our mission by overseeing all aspects of the referral and medical eligibility process to ensure all referred children receive information about their eligibility in the most efficient manner possible. This position will also provide support to our Spanish-speaking families throughout the wish process.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the first point of contact for all parents/guardians of referred children and referring medical professionals.  
• Serve as parent/guardian liaison to Make-A-Wish® Mid-Atlantic throughout a child’s eligibility assessment. Job functions include, but are not limited to initial referral completion and relaying child’s eligibility determination.  
• Responsible for setting up the file for all referrals, entering the appropriate data into RE and working with medical professionals to obtain information needed to determine medical eligibility per Make-A-Wish procedures.
• Function as part of the Program Services team in providing bilingual support for Spanish speaking families throughout the wish process both in verbal and written communications.
• Assist with evaluating and expanding current bilingual resources to better serve our Spanish-speaking wish families.
• Responsible for the timely flow of all wish files categorized as referred and qualified in the database.
• Responsible for ensuring the integrity of the database and hard-copy wish files.
• Attend chapter events as necessary in support of the chapter’s mission.
• Work collaboratively with colleagues.
• Complete projects with minimal supervision and direction.
• Maintains sensitivity and confidentiality to families being served by Make-A-Wish Mid-Atlantic.

• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE
• Bilingual in Spanish and English. Must be fluent in both oral and written communication.
• B.A. Social Work, Child Life, Nursing or other health sciences preferred.
• Experience in healthcare settings helpful.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
• Ability to work well with others in a team-oriented environment.
• Ability to present a professional and courteous impression of the chapter.
• Skilled at multi-tasking and managing multiple deadlines, while maintaining a high level of organization.
• Exceptional customer service skills.
• Working knowledge of child development and childhood illnesses & treatments.
• Highly professional demeanor, ability to work successfully with a wide variety of constituents including donors, board members, volunteers and consultants.
• High levels of integrity, trustworthiness, flexibility, compassion and humor are necessary to address the practicalities of a growing nonprofit, along with the creativity and persistence required to elicit new thinking and change.
• Ability to work with minimal supervision, ability to manage multiple priorities and to work in a deadline-driven environment.
• Proficient computer skills in Microsoft Office and database management, preferably Raiser’s Edge database management software.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

To apply, please submit resume, cover letter and salary requirements to Leslie Mahaney, yznunarl@zvqngynagvp.jvfu.bet.


Wish Volunteer Coordinator

JOB SUMMARY
The Wish Volunteer Coordinator reports to the Program Manager and will be a member of the Program Services Department.  The Coordinator’s primary role, under the leadership of the Program Manager, involves supporting the work of the Program Services Department to advance the organization’s mission through the management of Wish-Granting Volunteer program.  The Volunteer Coordinator must also strive to maintain a sufficient number of volunteers to advance the mission of Make-A-Wish® Mid-Atlantic.  The following skills, abilities and traits are required: 

• Flair for cultivating and stewarding professional relationships with potential and current volunteers
• Appreciation for the value of a phone call and a hand-written note as opposed to email communication
• Detail-oriented, well organized and results-driven
• Highly professional demeanor, able to work successfully with a wide variety of constituents including donors, board members, Make-A-Wish America national staff and vendors
• Exceptional written, oral and interpersonal skills
• Excellent and persuasive communicator
• Ability to work with minimal supervision and manage multiple priorities while working in a deadline-driven environment
• Must be independent, have excellent judgment and creative problem solving skills
• Confidentiality and flexibility are essential

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage the entire Wish-Granting Volunteer program, which includes volunteer training, oversight, communication, recruitment, engagement, compliance and retention. 
• Assist the Program Services Department by overseeing the assignment of all Wish-Granting Volunteers to wish children.
• Ensure the timely execution of wish assignments and the flow of information between volunteers, wish families and staff.
• Develop communication strategies to update Wish-Granting Volunteers on forms, policies and procedures.
• Collaborate with program staff to implement a system within the chapter’s database to assess volunteer performance and compliance.
• With assistance from the Program Services Department, assist in the development and delivery of all in-person and e-course volunteer trainings.
• Maintain volunteer records to ensure integrity of volunteer data, both electronically and in print where necessary.  Ensure accuracy, confidentiality and security of all required reports and documentation for volunteers, as directed by chapter and national procedures.
• Partner with program staff to maintain integrity of wish children’s records in chapter database.
• Identify and resolve issues affecting Wish-Granting Volunteers.
• Develop content for volunteer social media and weekly email updates.
• Network and build relationships with national chapter support staff and other Make-A-Wish chapters to recommend updates in policies and procedures.
• Support the messaging of the chapter’s work to the organization’s 500+ volunteers.
• Work collaboratively with communication staff to keep the volunteer portion of the chapter’s website current.
• Support department leadership needs associated with financial management and budgetary compliance. 
• Direct Reports:  interns and volunteers as appropriate.
• Maintain the confidentiality of sensitive information.
• Responsible for adhering to national’s governing policies, performance standards and guidelines.
• Other duties as assigned.

QUALIFICATIONS
• Bachelor’s degree and minimum of two years experience working with volunteers required
• Mastery of Windows operating system and the Microsoft Office suite of products (e.g., Word, PowerPoint, Outlook, Excel)
• Ability to manage multiple responsibilities
• Superior teamwork skills; ability to engage and collaborate with staff and volunteers
• Ability to make decisions in a changing environment and anticipate future needs
• Passion for the mission of Make-A-Wish Mid-Atlantic
• Fluency in Spanish highly preferred
• Knowledge of Blackbaud’s Raiser’s Edge database management software highly preferred

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

To apply, please submit resume, cover letter and salary requirements to Paige Kreinar, cxervane@zvqngynagvp.jvfu.bet.
Make-A-Wish® Mid-Atlantic, Inc.
5272 River Road
Suite 700
Bethesda, MD 20816
(301) 962-9474
After Hours Nightline (301) 962-9474
Make-A-Wish® Mid-Atlantic, Inc., Baltimore Field Office
9475 Deereco Road
Deer Park Center, Suite 306
Timonium, MD 21093
(410) 453-9430