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Employment Opportunities

Employment Opportunities

Make-A-Wish® Mid-Atlantic is an equal opportunity employer. We greatly value our team and encourage qualified professionals to apply for open positions.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

Volunteer Specialist

JOB SUMMARY
The Volunteer Specialist reports to the Director or Program Services and will be a member of the Mission Delivery Department. The Specialist’s primary role, under the leadership of the Director or Program Services, involves supporting the work of the Mission Delivery Department to advance the organization’s mission through the management of Wish-Granting Volunteer program. The Volunteer Specialist must also strive to maintain a sufficient number of volunteers to advance the mission of Make-A-Wish® Mid-Atlantic.  The following skills, abilities and traits are required:
• Flair for cultivating and stewarding professional relationships with potential and current volunteers
• Appreciation for the value of a phone call and a hand-written note as opposed to email communication
• Detail-oriented, well organized and results-driven
• Highly professional demeanor, able to work successfully with a wide variety of constituents including donors, board members, Make-A-Wish America national staff and vendors
• Exceptional written, oral and interpersonal skills
• Excellent and persuasive communicator
• Ability to work with minimal supervision and manage multiple priorities while working in a deadline-driven environment
• Must be independent, have excellent judgment and creative problem solving skills
• Confidentiality and flexibility are essential

ESSENTIAL DUTIES AND RESPONSIBILITIES
• With the support of the Director of Program Services, manage the entire Wish-Granting Volunteer program, which includes volunteer training, oversight, communication, recruitment, engagement, compliance and retention. 
• Manage the Family Verification process ensuring all wish families are aware of and ready for their wish process. 
• Assist the Mission Delivery Department by overseeing the assignment of all wish-granting volunteers to wish children.
• Ensure the timely execution of wish assignments and the flow of information between volunteers, wish families and staff.
• Develop communication strategies to update wish-granting volunteers on forms, policies and procedures.
• Collaborate with Mission Delivery staff to implement a system within the chapter’s database to assess volunteer performance and compliance.
• With assistance from the Mission Delivery Department, assist in the development and delivery of all in-person and e-course volunteer trainings.
• Maintain volunteer records to ensure integrity of volunteer data, both electronically and in print where necessary.  Ensure accuracy, confidentiality and security of all required reports and documentation for volunteers, as directed by chapter and national procedures.
• Partner with Mission Delivery staff to maintain integrity of wish children’s records in chapter database.
• Identify and resolve issues affecting wish-granting volunteers.
• Develop content for volunteer social media and weekly email updates.
• Network and build relationships with national chapter support staff and other Make-A-Wish chapters to recommend updates in policies and procedures.
• Support the messaging of the chapter’s work to the organization’s 500+ volunteers.
• Work collaboratively with communication staff to keep the volunteer portion of the chapter’s website current.
• Support department leadership needs associated with financial management and budgetary compliance. 
• Direct Reports: interns and volunteers as appropriate.
• Maintain the confidentiality of sensitive information.
• Responsible for adhering to national’s governing policies, performance standards and guidelines.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree and minimum of two years’ experience working with volunteers required
• Mastery of Windows operating system and the Microsoft Office suite of products (e.g., Word, PowerPoint, Outlook, Excel)
• Ability to manage multiple responsibilities
• Superior teamwork skills; ability to engage and collaborate with staff and volunteers
• Ability to make decisions in a changing environment and anticipate future needs
• Passion for the mission of Make-A-Wish Mid-Atlantic
• Fluency in Spanish highly preferred
• Knowledge of Blackbaud’s Raiser’s Edge database management software highly preferred

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

To apply, please send resume, cover letter and salary requirements to Susan Lucas at fyhpnf@zvqngynagvp.jvfu.bet.


Community Partnerships Coordinator

JOB SUMMARY
The Community Partnerships Coordinator for Make-A-Wish® Mid-Atlantic reports to the Community Partnerships and Stewardship Manager. In this role, he/she will manage and be responsible for achieving the budgeted revenue for the Kids for Wish Kids, Corporate Wish events, Work Place Giving and Corporate Alliances. He/she will also provide both functional and administrative support to the and Community Partnerships and Stewardship Manager as needed. He/She will assist in the coordination of partnership agreements and events, data management and prospect research.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Accountable for growth and budget achievement as well as solicitation of new and returning Kids for Wish Kids (KFWK) and Wish Makers on Campus (WMOC) partners and events, Corporate Wish events (in conjunction with Corporate and Foundation Relations Director), Workplace Giving and Corporate Alliances. 
• Manage youth fundraising outreach, relationship building, and scheduling and event execution.
• Identify, recruit, and cultivate, new and returning KFWK, WMOC, Corporate Wish Events and Partners and other program partnerships for the chapter. 
• Assist team as needed in their other third-party events and responsibilities.

Examples include: 
• Create and submit Marketing and Communications requests as needed, in correlation with stewardship plan and required deliverables for partners.
• Support cause-related marketing programs and community events as necessary. 
• Represent the chapter at community events in the assigned area as appropriate.
• Speak on behalf of or represent the chapter at varying events.
• Attend networking, employee giving/workplace giving, community, youth, external events and check-presentations as needed. 
• Prepare necessary reports to assist with tracking annual goals for team.
• Complete and file prompt contact reports and build information on corporate and community donors and prospects in the Raiser’s Edge Database.
• Ensure the confidentiality and security of proprietary and donor information.
• Maintain project files and binders as required by local and national office standards.
• Must be an energetic professional with a track record of building relationships. 
• Adhere to all Make-A-Wish performance standards and Make-A-Wish Mid-Atlantic internal controls, policies and procedures.

SUPERVISION RECEIVED AND EXERCISED
• Supervision is received from the Community Partnerships and Stewardship Manager.

MINIMUM EDUCATION REQUIREMENTS
• Bachelor’s degree in related field (nonprofit management, business, communications, marketing, journalism, hospitality, etc.)

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
• 2 or more years of administrative support experience in a nonprofit setting, preferably with interest in corporate sector preferred.
• Ability to support multiple team members and manage time appropriately.
• Flexibility in day-to-day priorities is a must.
• Excellent communication, project management and organizational skills.
• Experience with databases preferred, particularly with Raiser’s Edge.

To apply, please send resume, cover letter and salary requirements to Susan Lucas at fyhpnf@zvqngynagvp.jvfu.bet.


Communications Coordinator

JOB SUMMARY
The Communications Coordinator for Make-A-Wish Mid-Atlantic reports to the Communications Manager. He/she coordinates management of e-newsletter communications and supports media efforts, along with other efforts to support the department. In addition, he/she assists in the development and execution of chapter print communication pieces. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate our wish story program and determine how to utilize for greatest impact.  
• Assist in writing and editing of print newsletter and other communication to donors, volunteers and supporters.
• Write and distribute electronic newsletters to donors, volunteers and supporters. 
• Assist with writing and distributing press releases and media alerts on wishes, events and other news worthy topics as needed. 
• Support other media efforts as needed with media, radio stations and local media to publicize events.
• Connect with media, radio stations, and local media to explore opportunities for stories, PSA placements and publicizing of events.
• Assist with stewarding relationships with local media contacts.
• Assist in reporting on media impressions and impact.
• Manage the social media calendar and content for the chapter to market our brand, events and wishes.  
• Report on social media impressions and impact.
• Help to maintain the department project calendar.
• Participate in major media campaigns such as Season of Wishes® and World Wish Day®
• Review and edit chapter collateral as assigned by supervisor.
• Assist in the organization’s proper utilization of brand standards.  
• Adhere to all Make-A-Wish® America performance standards and Make-A-Wish Mid-Atlantic internal controls, policies and procedures.
• Protect the chapter’s brand identity and ensures its use in keeping with current Make-A-Wish America standards.
• Required attendance at chapter events as necessary in support of the organization’s mission.
• Other duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Supervision is received from the Communications Manager and is exercised over interns.

QUALIFICATIONS
• Bachelor’s Degree in Communications or similar field.  
• At least 1-3 years’ experience building relationships with businesses and community members.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
• Ability to write in a creative, descriptive, technical or factual manner.
• Spanish language proficiency preferred.
• Experience with media tracking services/platforms.
• Previous work in Content Management Systems preferred.
• Ability to maintain meticulous records.
• Ability to work with minimal supervision, ability to manage multiple priorities and work in a deadline driven environment.
• Ability to interpret guidelines and procedures and analyze the proper response if faced with a problem.
• Ability to work with others outside of the organization.
• Exemplifies a can-do work ethic and attitude.
• Skilled at communicating clearly to vendors and volunteers and building lasting relationships.
• Highly professional demeanor, able to work successfully with a wide variety of constituents including donors, board members, volunteers and professional consultants.
• High levels of integrity, trustworthiness, flexibility, compassion and humor are necessary to address the practicalities of a nonprofit, along with the creativity and persistence required to elicit new thinking and change.
• Proficient computer skills in Microsoft Office Suite. 
• Experience with Adobe Creative Suite and Raiser’s Edge database management software.

To apply, please send resume, cover letter and salary requirements to Susan Lucas at fyhpnf@zvqngynagvp.jvfu.bet.

Graphic Design and Marketing Coordinator

JOB SUMMARY
The Graphic Design and Marketing Coordinator for Make-A-Wish® Mid-Atlantic reports to the Marketing Manager. He/she is primarily responsible for all of the organization’s graphic design needs, including the creation of all marketing materials, support documents and visual assets for the chapter. Additionally, this position plays a role in the digital marketing elements and efforts of the chapter. This position interacts with all departments of the chapter as well as donors, sponsors, volunteers, board members and various supporters of the organization. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages and coordinates all creative services elements for the chapter. Learns and ensures all Make-A-Wish America brand standards are met in all creative and communications-related activities. Specific duties include but are not limited to:

• Design ALL chapter materials including but not limited to emails, slides, information sheets, print & digital ads, invitations, acknowledgement programs, flyers, posters, brochures, t-shirts, awards, signs, incentives, banners, route cards and social media graphics, infographics, graphic e-signatures, sponsorship packets, invitations, printed programs. etc. to support brand awareness and outreach efforts, including brochures, folders, advertisements, banners, t-shirts, etc.
• Manage the printing and delivery of all materials, which entails researching companies for cost-savings and efficiency, ordering, shipping, inventory maintenance and production of all materials and serves as liaison to related vendors, printers, mail houses, etc. 
• Maintain chapter website.
• Develop websites as needed utilizing WordPress. 
• Assist with the development of the layout/design of chapter newsletters, e-news, and other communication tools.
• Works on short-form videos for social media, events and other chapter needs.
• Manage the social media calendar and content for the chapter to market our brand, events and wishes.  
• Report on social media impressions and impact.
• Create all design materials for Season of Wishes® and World Wish Day® campaigns and events.
• Manage chapter’s photo process, collection and storage.
• Execute e-marketing and e-solicitation for all chapter needs.
• Protect the chapter’s brand identity and ensures its use in keeping with current Make-A-Wish America standards.
• Required attendance at chapter events as necessary in support of the chapter’s mission.
• Other duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Supervision is received from the Marketing Manager and is exercised over graphic design contractors, interns and volunteers.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Education: Bachelor’s Degree in graphic design or related field or equivalent combination of education and experience.

Experience: Minimum of 1 to 3 years of relevant experience, preferably in a non-profit setting.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
• Graphics software expertise including Adobe Creative Suite (especially InDesign and Photoshop) required.
• Ability to communicate a message to an audience with high visual impact.
• Extremely creative, with a passion for design and typography. 
• Must be proficient in the use of MS Office including Outlook, Word, Excel, and PowerPoint.
• Knowledge of HTML required.
• Significant prior work using a variety of CMS.
• Strong ability to motivate staff and deliver projects on time and within budget.
• Ability to travel up to 10% as needed for chapter support.
• Excellent interpersonal communication skills for interaction with internal and external audiences to include high-profile donors, volunteers and vendors.
• Ability to work independently and as part of a team with a strong willingness to work collaboratively across internal teams.
• High levels of integrity, trustworthiness, flexibility, compassion and humor are necessary to address the practicalities of a growing nonprofit, along with the creativity and persistence required to elicit new thinking and change.
• Ability to work with minimal supervision, ability to manage multiple priorities and to work in a deadline-driven environment while maintaining a high level of organization.

To apply, please send resume, cover letter and salary requirements to Susan Lucas at fyhpnf@zvqngynagvp.jvfu.bet.

Development Coordinator

JOB SUMMARY
The Development Coordinator for Make-A-Wish Mid-Atlantic (MAWMA) reports to the Vice President of Development. The Coordinator assists the Vice President and Development team on initiatives to meet the organization’s public support and revenue goals to achieve the MAWMA mission. He/she will provide both functional and administrative support.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide administrative support to the Vice President of Development (VP) and Development team.  Assists with scheduling, receiving/screening phone calls, expense reports, document approval and execution, and meeting support.
• Assist VP in management and support of Board Development Committee and other volunteers. 
• Prepare fundraising materials and briefing documents for President & CEO and VP of Development, as needed.
• Assist in the creation and coordination of reports, surveys, and other written materials to be sent out under the VP's signature.
• Enter VP’s meeting notes/contact reports in Raisers Edge (Customer Relationship Management System) and maintain updated records on contacts.  Work with Database Manager on report creation; run and print reports on a routine basis for VP’s review and other Development staff.
• Assist VP in formulating and managing departmental budget.
• Build and maintain positive relationships internally throughout the organization and externally with members of the Board of Directors, vendors, prospects and donors.
• Support cause-related marketing programs and community events. 
• Attend internal and external events. 
• Prepare necessary reports to assist with tracking annual goals for team.
• Ensure the confidentiality and security of proprietary and donor information.
• Must be an energetic professional with a track record of building relationships. 
• Adhere to all Make-A-Wish performance standards and Make-A-Wish Mid-Atlantic internal controls, policies and procedures.

SUPERVISION RECEIVED AND EXERCISED
• Supervision is received from the Vice President of Development

MINIMUM EDUCATION REQUIREMENTS
• Bachelor’s degree in related field (nonprofit management, business, communications, marketing, journalism, hospitality, etc.)

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
• 2 or more years of administrative support experience in a nonprofit setting
• Ability to support multiple team members and manage time appropriately.
• Flexibility in day-to-day priorities is a must.
• Excellent communication, project management and organizational skills.
• Experience with databases preferred, particularly with Raiser’s Edge.
• Ability to solve problems and think strategically and tactically about opportunities to raise funds, balance competing priorities and work collaboratively with colleagues.
• Ability to research and identify new gift opportunities as well as successfully complete proposals and applications on time.
• Knowledge of fundraising, how to steward donors and the courage to make the “ask”. 
• Knowledge of and experience with internet-based research.
• Strong word processing, desktop publishing, spreadsheet experience and Power Point.
• Exceptional customer service skills.
• Highly professional demeanor, ability to work successfully with a wide variety of constituents including donors, board members, volunteers and consultants.
• Good budgeting and donor/member relationship management skills.
• Strong organizational, administration, telephone and interpersonal communication skills.
• Detail and “big picture” oriented.
• Ability to work with minimal supervision, ability to manage multiple priorities and work in a deadline driven environment.

To apply, please send resume, cover letter and salary requirements to Susan Lucas at fyhpnf@zvqngynagvp.jvfu.bet.

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Make-A-Wish® Mid-Atlantic, Inc.
6555 Rock Spring Drive
Suite 280
Bethesda, MD 20817
(301) 962-9474
After Hours Nightline (301) 962-9474